Terms & Privacy

Terms of Service

These Terms of Service ("Terms") govern your use of volund.studio and any services provided by Völund ("we," "us," or "our"). By accessing our website or engaging our services, you agree to these Terms.

1. Services

Völund provides custom web design and development services. All project scopes, deliverables, timelines, and fees are defined in individual project agreements or quotes provided before work begins.

2. Payment

We require 50% payment upfront before project work begins, with the remaining 50% due upon project completion and before site launch. Payments are processed via Stripe. All prices are in USD.

Refunds are available within 48 hours of project kickoff if no design work has commenced. After design work begins, no refunds are available, though we will complete all agreed deliverables.

3. Intellectual Property

Upon receipt of final payment, you own all custom design assets and code created specifically for your project. We retain the right to display your project in our portfolio unless you request otherwise in writing.

Third-party assets (fonts, stock images, open-source libraries) are subject to their respective licenses.

4. Revisions

Revision rounds are defined per project tier. Additional revisions beyond the included rounds may be charged at our current hourly rate, quoted in advance.

5. Client Responsibilities

You agree to:

• Provide accurate business information and content in a timely manner
• Respond to feedback requests within 72 hours to avoid timeline delays
• Ensure you have rights to all content (text, images, logos) you provide
• Not use deliverables for illegal or harmful purposes

6. Warranties & Liability

We warrant that our work will be completed with reasonable skill and care. We do not guarantee specific SEO rankings, traffic volumes, or conversion rates.

Our total liability to you shall not exceed the fees paid for the specific project in question. We are not liable for any indirect, incidental, or consequential damages.

7. Maintenance & Support

All tiers include a bug fix guarantee period (30, 60, or 90 days depending on tier). After this period, maintenance and support are available via our optional monthly plans.

8. Termination

Either party may terminate a project with 7 days written notice. In the event of client-side termination after work has begun, fees for work completed to date are non-refundable.

9. Governing Law

These Terms are governed by the laws of the United States. Any disputes will be resolved through binding arbitration.

10. Changes to Terms

We may update these Terms at any time. Continued use of our services after changes constitutes acceptance. We will notify active clients of material changes.

Privacy Policy

Your privacy matters. This policy explains what data we collect, how we use it, and your rights. We keep it plain English — no legalese.

What We Collect

When you submit our contact form, we collect:

• Your name and email address
• Your business name and type
• Your project description

We use Google Analytics (GA4) to understand how visitors use our site (page views, session duration, traffic sources). This data is anonymized and used solely to improve our site. We do not use Facebook Pixel or advertising tracking scripts. We do not use cookies for advertising or retargeting.

How We Use Your Data

We use your contact form data exclusively to:

• Respond to your inquiry
• Communicate about your project
• Send project-related invoices

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Data Storage & Security

Contact form submissions are sent via Resend (email delivery) and not stored in any database. Your project information is handled securely and deleted upon project completion unless you request retention.

Third-Party Services

We use the following services in our operations:

• Stripe — Payment processing. Subject to Stripe's privacy policy.
• Resend — Email delivery. Used only for contact form routing.
• Vercel — Hosting. Standard server logs (IP, user agent) are retained per Vercel's policy.
• Google Analytics (GA4) — Site analytics. Anonymized usage data collected via cookie. Subject to Google's privacy policy and terms of service.
• Google reCAPTCHA v3 — Bot protection on our contact form. reCAPTCHA collects hardware and software information and sends it to Google for analysis. Subject to Google's privacy policy and terms of service.

Your Rights

You have the right to:

• Request deletion of any personal data we hold
• Request a copy of data we hold about you
• Opt out of any communications from us

To exercise any of these rights, email us at hello@volund.studio.

Cookies

This website uses no cookies for tracking or advertising. We use only essential, functional cookies (e.g., form session state) that are strictly necessary and require no consent under GDPR/CCPA.

Contact

Questions about this policy? Email hello@volund.studio.